Return Policy

Last Updated:

Return Period

You have 14 days from the date of purchase to return eligible items for a refund or exchange. The return period is calculated from the date you receive the item, not from the date of purchase.

Standard Return Period

For most products and merchandise, the standard return period is 14 calendar days. This period includes weekends and holidays. The return period begins:

  • For in-store purchases: On the date of purchase
  • For online orders: On the date you receive the item (as confirmed by delivery tracking)
  • For items picked up in-store: On the date you pick up the item

Extended Return Periods

Certain items may have extended return periods:

  • Holiday Purchases: Items purchased during holiday seasons may have extended return periods, which will be clearly communicated at the time of purchase
  • Gift Purchases: Items purchased as gifts may be returned within 30 days of purchase, provided proof of purchase is available
  • Defective Items: Items that are defective or damaged may be returned beyond the standard return period, subject to our discretion

Event Bookings and Reservations

For event bookings and reservations, cancellation deadlines vary based on the type of event:

  • Regular Reservations: Must be cancelled at least 24 hours in advance
  • Workshops and Classes: Must be cancelled at least 48 hours in advance
  • Private Events: Must be cancelled at least 7 days in advance
  • Special Events: Cancellation deadlines will be specified at the time of booking

These deadlines are designed to allow us to offer the space to other customers and manage our resources effectively.

Initiating a Return

To be eligible for a return, you must:

  • Initiate the return process within the specified time period
  • Contact us via email, phone, or in person
  • Provide proof of purchase (receipt, order confirmation, or invoice)
  • Provide a reason for the return (if requested)
  • Receive return authorization from us before shipping items back

Returns initiated after the return period has expired will be considered on a case-by-case basis and may be subject to restocking fees or denied entirely.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be in original, unused, and unopened condition
  • All original packaging, tags, and accessories must be included
  • Items must not show signs of wear, damage, or use
  • Proof of purchase (receipt or order confirmation) is required
  • Items must be returned in the same condition as when received

We reserve the right to refuse returns that do not meet these conditions or appear to have been used, damaged, or altered.

Return Shipping Costs

Return shipping costs are handled as follows:

  • Defective or Incorrect Items: We cover all return shipping costs
  • Change of Mind Returns: You are responsible for return shipping costs
  • In-Store Returns: No shipping costs apply for items returned to our physical location
  • Free Shipping Items: If you received free shipping on your original order, the cost of return shipping will be deducted from your refund

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping unless we provided the return shipping label.

Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out via email, phone, or visit us in person within the return period
  2. Provide Information: Include your order number, receipt, or proof of purchase, and explain the reason for the return
  3. Receive Authorization: We will review your request and provide return authorization and instructions
  4. Package Items: Securely package the item(s) in original packaging with all accessories and documentation
  5. Ship or Deliver: Send the package to the address provided or return in person to our café location
  6. Receive Refund: Once we receive and inspect the returned item(s), we will process your refund within 5-10 business days

Please allow 2-3 business days for us to process your return request and provide return instructions.

Non-Returnable Items

The following items and services are not eligible for return or refund:

  • Consumed Food and Beverages: Items that have been opened, consumed, or partially used (unless defective or incorrect)
  • Used or Damaged Merchandise: Items showing signs of wear, damage, or use beyond normal inspection
  • Digital Products: Downloadable content, digital subscriptions, or online services
  • Custom or Personalized Items: Products made to order, personalized, or customized specifically for you
  • Gift Cards and Store Credits: Prepaid cards and credits are non-refundable but may be transferable
  • Event Tickets: Tickets for events, workshops, or special occasions (subject to cancellation policy)
  • Hygiene Items: Products that cannot be resold for health and safety reasons
  • Clearance or Final Sale Items: Items marked as final sale or clearance

General Legal Requirements

This return policy is provided in accordance with applicable consumer protection laws in the United States. Your statutory rights as a consumer are not affected by this policy.

Federal Consumer Protection Laws

This policy complies with federal consumer protection laws, including:

  • Federal Trade Commission (FTC) Regulations: We comply with FTC guidelines regarding return policies and consumer rights
  • Magnuson-Moss Warranty Act: For products sold with warranties, we comply with federal warranty disclosure requirements
  • Fair Credit Billing Act: For credit card disputes and billing errors

State Consumer Protection Laws

In addition to federal laws, state consumer protection laws may provide additional rights:

  • Kansas Consumer Protection Act: As a Kansas-based business, we comply with Kansas consumer protection laws
  • State-Specific Return Rights: Some states may have specific return rights that supplement this policy
  • Lemon Laws: For defective products, state lemon laws may provide additional protections

Key Legal Protections

Under applicable consumer protection laws, you have the right to:

  • Receive Goods as Described: Products must match their description and be of satisfactory quality
  • Return Defective Items: You have the right to return items that are defective, damaged, or not as described
  • Fair Refund Processing: Refunds must be processed within a reasonable time frame
  • Clear Policy Disclosure: Return policies must be clearly disclosed before purchase
  • No Unfair Practices: We will not engage in unfair or deceptive return practices

Distance Selling and Online Purchases

For online purchases, additional protections may apply:

  • You have the right to receive clear information about return policies before purchase
  • Return policies must be easily accessible on our website
  • We must clearly disclose any restocking fees or return shipping costs
  • We must process refunds in a timely manner

Warranty Rights

If a product comes with a warranty, you have additional rights:

  • Warranty terms must be clearly disclosed
  • Warranty claims must be processed according to the warranty terms
  • Implied warranties may apply even if not explicitly stated

Dispute Resolution

If you believe your consumer rights have been violated:

Policy Limitations

This policy does not:

  • Limit your statutory rights under applicable law
  • Waive any warranties, express or implied
  • Affect your rights under product warranties
  • Prevent you from seeking legal remedies

If any provision of this policy conflicts with applicable law, the law will take precedence.

Order Cancellation Policy

You may cancel your order under the following conditions:

Before Shipment or Preparation

If your order has not yet been shipped or prepared, you can cancel it for a full refund by contacting us immediately. Cancellation requests must be received before we begin processing your order.

After Shipment or Preparation

Once an order has been shipped or preparation has begun, cancellation is not possible. However, you may return the item(s) according to our return policy after receiving them.

Event Bookings and Reservations

Event bookings and table reservations may be cancelled according to the following terms:

  • 48+ hours notice: Full refund or credit for future use
  • 24-48 hours notice: 50% refund or full credit for future use
  • Less than 24 hours notice: No refund, but credit may be available at our discretion
  • No-show: No refund or credit

Special events, workshops, and private bookings may have different cancellation policies, which will be clearly communicated at the time of booking.

Refund Procedure

Once we receive and inspect your returned item(s), we will process your refund according to the following procedure:

Refund Processing Time

Refunds are typically processed within 5-10 business days after we receive and approve the returned item(s). Processing time may vary based on:

  • The method of payment used for the original purchase
  • Your financial institution's processing times
  • The complexity of the return request
  • Holiday periods or high-volume periods

Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card (may take 5-10 business days to appear)
  • PayPal: Refunded to your PayPal account (typically 3-5 business days)
  • Cash: Refunded in cash for in-store purchases
  • Store Credit: Issued immediately as store credit or gift card

Refund Amount

The refund amount will include:

  • The full purchase price of returned items (if returned within return period and in eligible condition)
  • Original shipping costs (only for defective or incorrect items)
  • Deduction of return shipping costs (for change of mind returns)
  • Deduction of any restocking fees (if applicable and disclosed at time of purchase)

Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Items returned in less than perfect condition (minor wear or damage)
  • Only part of an order is returned
  • Return shipping costs are deducted
  • Restocking fees apply

You will be notified of any deductions from your refund before processing.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

Our customer service team is available to assist you with return requests, answer questions about our return policy, and help resolve any issues with your purchase.

Email: welcome@vorghalxshel.world
Phone: +1 (913) 208-2227
Address: 9240 Metcalf Ave, Overland Park, KS 66212